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FAQ – Frequently Asked Questions
To our products
- 100% cotton T-shirts are made entirely of cotton and are characterized by their special softness, pleasant wearing comfort, breathability and skin-friendliness. They are ideal for people with sensitive skin.
- T-shirts made of 95% cotton & 5% elastane combine the advantages of cotton with greater stretchability. They are perfect for a figure-hugging look.
“ Oeko-Tex Standard 100 ” is a globally recognized certification system for textiles that ensures that products have been tested for substances that are harmful to health. If a textile is certified with the Oeko-Tex Standard 100, it means that the product has been tested for harmful chemicals at all stages of production - from the raw material to the finished product. We are committed to ensuring that all items of clothing that come into direct contact with the skin are certified according to the Oeko-Tex Standard 100 .
We are always busy expanding our product range. You are welcome to subscribe to our newsletter or our Instagram page to stay up to date.
Yes, our shirts can be washed in any standard washing machine. To maintain the quality of the shirts in the long term, we recommend washing them at 30 degrees together with similar colors and not tumble drying.
fit
You can easily find your optimal size using our size chart in the product ads. If you have any additional questions about specific features, do not hesitate to contact us via our contact form or by email at kontakt@skipper-wear.com .
Order
If you would like to change or cancel your completed order, please contact kontakt@skipper-wear.com or use our contact form .
payment
You will find your invoice as a link in the order confirmation that was sent to you by email. If you no longer have this email, you can contact our support team at any time at kontakt@Skipper-wear.com or via our contact form .
Shipment
Shipping within Germany is free of charge. Shipping costs for other countries within the EU are displayed in the order overview depending on the country.
Is the item damaged?
If yes, we are very sorry that this incident has occurred. You can contact us at any time via our contact form or at contact@skipper-wear.com to tell us about the incident. We will find a complete solution that will satisfy you.
We are very sorry that this incident has occurred. You can contact us at any time via our contact form or at contact@skipper-wear.com to tell us about the incident. We will find a complete solution that will satisfy you.
Return and Refund
After receiving the goods, you have the option of returning the item free of charge within 30 days using the enclosed return label if you are not satisfied with it.
After you have indicated the return in your order overview, you will receive a return label from us as well as clear instructions on how and where to send the package.
We are sorry! Please take a photo of the defective item and contact us at kontakt@skipper-wear.com . We will do everything we can to find a 100% satisfactory solution for you.
You will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@skipper-wear.com .