Quality is SKIPPER's top priority. Should an item have a material or manufacturing defect despite our careful quality controls, we will quickly and easily find a solution.

How Replacement Delivery Works

1. Contact our customer service via email at kontakt@skipper-wear.com or using our contact form.
2. Please include the following information in your message:

• Your order number
• A brief description of the defect
• One or more meaningful photos of the affected item

Our team will review your request as quickly as possible.

Fast Replacement

If the defect is confirmed, we will dispatch your replacement item within 2 working days – naturally, free of charge.

In most cases, you do not need to return the defective item to us.

Which Defects are Covered?

A replacement delivery is possible for the following defects, among others:

• Material defects (e.g., holes)
• Workmanship errors
• Open or faulty seams
• Defective cuffs or elastic bands
• Production-related defects

Normal wear and tear or damage resulting from improper use or care are excluded from replacement delivery.

Our Quality Promise

We develop our products with the aim of accompanying you reliably for many years. Should something nevertheless not meet our quality standards, we will arrange for a quick and straightforward replacement.

Contact

Email: kontakt@skipper-wear.com

Please send us your order number, a brief description of the problem, and photos of the defect. This way, we can process your request quickly and dispatch your replacement item within 2 working days.